Terms

A quote request or submitted pre-order records your requirements; it is not, by itself, a guarantee of availability, delivery or acceptance by a restaurant. Check the confirmation from our team or the relevant venue before relying on an arrangement.

Please check names, guest numbers, meal choices, dietary needs, dates, times and delivery details before submitting. Tell us promptly if anything needs correcting.

The applicable price, currency, payment arrangements, delivery charges and any additional costs should be set out in your quote or order confirmation. If something is unclear, ask before accepting the order.

A restaurant menu displayed on this website does not replace the venue’s confirmation of pricing or availability.

Contact us as soon as possible if you need to change or cancel an order. Whether a change can be accommodated depends on preparation, delivery arrangements and any conditions agreed when the order was confirmed.

Any cancellation charges or refund conditions must be communicated as part of the agreed order arrangements. If a meal is incorrect, damaged, unsafe or otherwise not as agreed, contact us with your order details so we can investigate and discuss an appropriate remedy.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer law, including New Zealand’s Consumer Guarantees Act and Fair Trading Act, or the Australian Consumer Law where it applies.

Delivery across New Zealand and Australia is subject to confirmation for your destination and date. Provide an accurate address, contact number and any hotel or access instructions, and arrange for someone to receive the food.

Tell us promptly if delivery is delayed or food arrives in an unexpected condition. Follow the storage, use-by and reheating instructions supplied with your meals. If you suspect food is unsafe, do not eat it and contact us.

Tell us about allergies, intolerances and medical dietary requirements before your order is confirmed. A dietary request is not confirmed as suitable until our team or the supplying venue has reviewed it. Our meals are not a substitute for individual medical or dietitian advice.

Abraham Premium Food’s kosher meals and independently operated restaurant menus are different offerings. The presence of a restaurant menu on this site does not mean that venue or every listed dish is kosher-certified. Confirm certification and suitability for the specific meal or venue before ordering.

Guides and guests can use our forms to record meal selections for a tour. The guide should check the final guest count, dinner details and dietary requests before the order is submitted onward.

Restaurant ingredients, availability and dietary codes are supplied by the venue and may change. English and Hebrew translations help with ordering, but any uncertainty about a dish or allergen should be checked directly with the venue. The venue remains responsible for preparing and serving its own dishes.

Use the website lawfully and do not attempt to access another guide’s account, itinerary or guest information. Keep your login details and guest-form links private.

We may update these terms as the service changes. The version and specific arrangements agreed when your order was confirmed remain relevant to that order; an update does not remove your statutory rights.